STANDARD RETURN POLICY
A full refund or exchange will be issued to the purchaser for merchandise returned within 10 days of receipt of original sale of merchandise in original condition including packaging, original certificates and appraisals. Only merchandise purchased from Liberty Diamonds will be accepted for return or exchange. All merchandise must be in new, unused and unworn condition. Only the original purchaser may obtain a refund or credit card credit when the merchandise is returned. All returned or exchanged items after the 10 days are subject to a 10% restocking fee and are given store credit. No refunds or credit will be issued for custom orders, special orders, altered, sized or engraved merchandise. All credits or refunds will be issued less shipping and handling. Shipping is not included in the store credit issued.
CUSTOM AND SPECIAL ORDER RETURN POLICY
Custom and Special Orders are non-returnable items. Deposits given for any item that is canceled by a customer before completion will be used to pay for parts and labor incurred until that point and any remainder will be issued a store credit and the item will enter stock or be scrapped at Liberty Diamonds’ discretion. All work is the property of Liberty Diamonds and cannot be reproduced without the expressed written consent of Liberty Diamonds. Liberty Diamonds has full rights to all working CAD files which are used in the design process.