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Refund policy

 

STANDARD RETURN POLICY

A full refund or exchange will be issued to the purchaser for merchandise returned within 10 days of receipt of original sale of merchandise in original condition including packaging, original certificates and appraisals. Only merchandise purchased from Liberty Diamonds will be accepted for return or exchange. All merchandise must be in new, unused and unworn condition. Only the original purchaser may obtain a refund or credit card credit when the merchandise is returned. All returned or exchanged items after the 10 days are subject to a 10% restocking fee and are given store credit. No refunds or credit will be issued for custom orders, special orders, altered, sized or engraved merchandise. All credits or refunds will be issued less shipping and handling. Shipping is not included in the store credit issued.

 

CUSTOM AND SPECIAL ORDER RETURN POLICY

 

Custom and Special Orders are non-returnable items. Deposits given for any item that is canceled by a customer before completion will be used to pay for parts and labor incurred until that point and any remainder will be issued a store credit and the item will enter stock or be scrapped at Liberty Diamonds’ discretion. All work is the property of Liberty Diamonds and cannot be reproduced without the expressed written consent of Liberty Diamonds. Liberty Diamonds has full rights to all working CAD files which are used in the design process.

Deposits for CAD Designs

1. For all custom CAD designs, there will be a $250 up front fee for each design. This fee is for the time of the designer to sit with a customer and create a custom piece as well at the time spent in creating the CAD from scratch on the computer and making any changes requested by the client. 

If the customer decides to not have Liberty Diamonds move forward with the casting of the CAD design, the client forfeits the design fee(s) and is not usable as store credit. The deposit for a CAD design is only usable for 6 months from the date of initial payment. After 6 months the deposit is forfeited. 

 

LIBERTY DIAMONDS WARRANTY

All Liberty Diamonds engagement rings and wedding bands are warrantied against defects in material & workmanship. We will repair or replace, at our option, any defective item without charge. Normal wear and tear and/or damage is excluded. This warranty does not cover center stones. Any unauthorized modification, sizing, or abuse will void this warranty. Your Liberty Diamond’s ring must be inspected at least once every six months for prong wear and general condition.

 

GUARANTEE POLICY

All jewelry purchased from Liberty Diamonds is guaranteed to be of the finest quality and free of defects. If you believe your purchase to be defective, it may be repaired or replaced. Please contact us for return authorization. If the item returned it is determined to indeed be defective, it will be repaired or replaced at our option and returned without charge to you. *Refer to our Return Policies 

Items exposed to damage are not guaranteed. We recommend that all jewelry be insured in the case that there is damage. We also cannot anticipate any adverse allergic reactions to materials used in our jewelry, or slight variations in color, texture or pattern due to the handmade nature of each item.

It is the customer’s responsibility to order the correct ring size. We would be happy to assist you with this. If we have delivered a ring to you in a size other than the one ordered, we will size or replace it at no charge.


Privacy Policy

 

Effective Date: 1st January, 1998

This Privacy Policy applies to Liberty Diamond Inc. ("we," "us," or "our"), and governs the collection, use, and disclosure of personal information of users ("you" or "your") of our website www.libertydiamonds.com and any related services (collectively, the "Service").

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Service, such as when you make a purchase, create an account, sign up for our newsletter, or contact us for support. The types of personal information we may collect include:

- Contact Information (e.g., name, email address, mailing address, phone number)

- Payment Information (e.g., credit card details, billing address)

- Account Credentials (e.g., username, password)

- Communication Preferences (e.g., marketing preferences)

Additionally, when you visit our website, we may automatically collect certain information about your device and usage of our Service through cookies and similar tracking technologies. This information may include:

- IP address

- Browser type and version

- Pages visited

- Time spent on pages

- Referring URLs

2. Use of Information

We may use the personal information we collect for the following purposes:

- To provide and maintain our Service, including processing your transactions and fulfilling your orders

- To communicate with you, including responding to your inquiries, providing customer support, and sending newsletters and promotional offers (with your consent)

- To improve our Service and tailor our content to better serve your needs

3. Disclosure of Information

We may share your personal information with third-party service providers who assist us in operating our Service, conducting our business, or servicing you, subject to appropriate contractual agreements. We may also disclose your personal information in the following circumstances:

- To comply with legal obligations or respond to lawful requests from governmental authorities

- To protect and defend our rights or property

- In connection with a business transaction, such as a merger, acquisition, or sale of assets

4. Your Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have certain rights regarding their personal information. These rights may include:

- The right to request access to your personal information

- The right to request deletion of your personal information

- The right to opt-out of the sale of your personal information (if applicable)

- The right not to be discriminated against for exercising your privacy rights

To exercise your privacy rights, please contact us using the contact information provided below.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the effective date.

7. Contact Us

If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at: info@libertydiamonds.com