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Thirty Day Return or Exchange for diamonds and jewelry: To ensure you have enough time to consider your purchase, Liberty Diamond Cutters offers a thirty (30) day return and exchange guarantee. Customers may return any item other than custom order items, special order items, or altered items within 10 days from the original date of shipment of the merchandise for a full refund or exchange less any shipping charges paid by Liberty Diamond Cutters. Customer may return any item other than custom order items, special order items, or altered items after 10 days from the original date of shipment and until 30 days from the original date of shipment of the merchandise for a 10% restocking fee, unless otherwise stated to you in writing. Please read this entire policy prior to purchase.
In the event that a customer decides to exchange an item, the exchange must be made within the 30 day exchange period from the date of shipment. The exchange of an item does not extend the original return and exchange policy and the customer should be fully aware that any such right to return or exchange will expire after the 30th day of the date of the original shipment.
Due to the specific nature of a custom-made item, special order item, and/or altered item, we are unable to refund or return any such items. Alterations on stocked items such as sizing or any customization made by your request are non-refundable and non-returnable.
In the event that a customer commissions a special order item that requires diamonds or gemstones from our regular or special order inventory, it is understood and agreed upon that the loose diamonds or gemstones to be used in said custom item will be approved prior to the start of any work.
The merchandise must be in new, unused and unworn condition and be accompanied by the original sales receipt, appraisal and accompanying grading reports. Any promotional item such as a free gift with the purchase of additional items must also be returned in the same condition described above. Liberty Diamond Cutters will not accept any item for return unless all of the following procedures and conditions are met.
If you need to return any item to Liberty Diamonds, simply follow these few simple steps:
1. Firstly, you will need to call Liberty Diamonds at 1.866.532.6789 and request a return merchandise authorization number. No returns will be accepted unless the package clearly shows a valid return authorization number. Once you have received your RMA#, please address your package to our fulfillment center in the following manner or ship to an address provided by Liberty Diamonds:
RMA# X-XXXX
Liberty, Inc
18009 Sky Park Circle, Suite A
Irvine, CA. 92614
2. Please be sure to fully insure any package when shipping as we cannot be responsible for loss or damage while the merchandise is in transit to us. Please be aware we will accept and it must be delivered and received in our offices within the stated return window. Any items received after the return window will be refused delivery.
3. When the item is received, it will be inspected by our quality control department. Please note that any item that has signs of wear, is custom engraved or that has been altered in any way other than by Liberty Diamonds cannot be returned under any circumstances. We cannot be responsible for any item until it is received at our offices. Please be aware that custom orders are non-refundable.
4. Please be aware that if the returned merchandise does not meet all of the conditions that qualify for a return, you will be charged additional shipping fees to cover the cost to return the item(s) to you.
5. Once your return has been accepted in good & satisfactory condition, a credit will be issued to those who have paid by credit card or a check issued and mailed via USPS to those who have paid by wire transfer. Please allow 7 business days from the date of receipt for us to process your credit. Liberty Diamond Cutters cannot be held responsible for any delay due to mail delivery.
6. Please be aware that once a credit card transaction has been processed, the 2% wire transfer discount is no longer applicable regardless of the circumstances. A customer must choose the method of payment prior to any purchase. Those customers wishing to receive a 2% wire transfer discount must pay for their original purchase via this method. Under no circumstances can the 2% wire discount be used after a customer has previously paid for an item by credit card.
7. Any customer that returns any item in accordance with the 30 day period will not be eligible to purchase the exact same item within any subsequent 30 day period. Our return policy is quite transparent and any attempt to circumvent the spirit of this agreement will not be permitted.
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